Last Updated: February 18, 2026
Privacy Policy
Montreal Dog Club ("we," "us," "our," or "Montreal Dog Club") is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in the course of providing premium, calm dog care services, including overnight boarding, daycare, individual dog walks, and in-home sitting in Montreal, Quebec.
We operate in Quebec and are subject to Quebec's privacy legislation (primarily Law 25, modernizing the Act respecting the protection of personal information in the private sector) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA). This policy complies with these requirements.
1. Scope and Application
This Privacy Policy applies to all personal information we collect from or about individuals ("you" or "clients") through:
Our website
Direct communications (email, phone, text, in-person)
Booking forms, contracts, inquiries, or service delivery
Social media interactions (Instagram, etc.) where we collect data
It does not apply to personal information of our employees (governed separately) or aggregated/anonymized data that no longer identifies you.
2. What Personal Information We Collect
We collect only the personal information necessary to provide our services, fulfill bookings, ensure safety, and communicate effectively. This may include:
Contact and identification information: Full name, email address, phone number, mailing address (especially for in-home sitting or pick-up/drop-off).
Pet-related information: Pet name, breed, age, weight, gender, medical history, vaccination records, dietary needs, behavioral notes, photos/videos of your dog.
Service details: Booking dates/times, service type (boarding, daycare, walks, sitting), special instructions, payment information (processed securely via third-party providers; we do not store full card details).
Communication records: Emails, texts, notes from consultations or during service.
Website/technical data: IP address, browser type, device information, pages visited, referral sources (via cookies/analytics tools – see section 8).
Other: Emergency contacts, allergies (human or pet), preferences, feedback/testimonials (if you provide them).
We do not collect sensitive information (e.g., health data beyond pet needs, financial details beyond transaction processing) unless directly relevant and with your consent.
3. How We Collect Personal Information
We collect information:
Directly from you (when you book, inquire, fill forms, email/call us, or provide during service).
From your dog’s veterinarian or previous caregiver (with your permission).
Through third-party platforms (e.g., Fillout for booking forms, payment gateways, Instagram for public posts).
4. How We Use Your Personal Information
We use your information only for the purposes for which it was collected or as permitted by law, including:
Providing and managing dog care services (scheduling, care instructions, updates/photos during stays).
Communicating with you (confirmations, reminders, photos, invoices, follow-ups).
Processing payments and issuing receipts.
Ensuring safety and well-being of your pet (e.g., medical alerts).
Improving our services (feedback analysis, internal training – anonymized where possible).
Complying with legal obligations (e.g., tax records, incident reporting).
Marketing our services (e.g., email newsletters) only with your express consent.
5. Consent
We obtain your informed consent before collecting, using, or disclosing personal information, except where:
Consent is implied (e.g., providing contact info for booking implies consent for related use).
Required or permitted by law (e.g., emergencies, legal requirements).
You may withdraw consent at any time (subject to legal/service limitations) by contacting us (see section 11). Withdrawal may affect our ability to provide services.
6. Disclosure of Personal Information
We do not sell your personal information. We may share it only:
With service providers (e.g., payment processors, cloud storage, scheduling tools) under strict confidentiality agreements.
Veterinarians/emergency contacts (with your prior consent or in emergencies).
In emergencies involving your pet's health/safety.
To comply with law, court orders, or regulatory requests.
To protect our rights, property, or safety (or that of others).
All third parties are bound to protect your information under Quebec/Canadian law.
7. Retention of Personal Information
We retain personal information only as long as necessary:
For active clients: Duration of relationship + reasonable period after last service (usually 2–7 years for tax/legal reasons).
For inquiries/former clients: Up to 2 years unless you request deletion.
Automatically deleted or anonymized when no longer needed.
You may request deletion (subject to legal retention obligations).
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies for functionality, analytics, and performance.
Essential cookies: Required for site operation (e.g., session management).
Analytics cookies: Track usage (e.g., Google Analytics – anonymized).
You can manage preferences via our cookie banner or browser settings. For details, see our Cookie Policy (if separate) or contact us.
9. Safeguards
We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, loss, misuse, or alteration (e.g., encryption for transmissions, secure storage, access controls, staff training).
No method is 100% secure; we cannot guarantee absolute security.
10. Your Rights
Under Quebec law (and PIPEDA where applicable), you have the right to:
Access your personal information.
Correct inaccurate/incomplete data.
Withdraw consent.
Request deletion (subject to exceptions).
File a complaint with us or the Commission d'accès à l'information du Québec (CAI).
To exercise rights, contact our Privacy Officer (details below).
11. Contact Information
Rohit Kulkarni
Montreal Dog Club
Email: mtldogclub@gmail.com
We respond to requests within 30 days (or as required by law).
12. Changes to This Policy
We may update this Privacy Policy. Changes will be posted here with the updated date. Continued use of our services/website after changes constitutes acceptance.
Thank you for trusting Montreal Dog Club with your dog's care. We value your privacy and are committed to protecting it.
Montreal Dog Club ("we," "us," "our," or "Montreal Dog Club") is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in the course of providing premium, calm dog care services, including overnight boarding, daycare, individual dog walks, and in-home sitting in Montreal, Quebec.
We operate in Quebec and are subject to Quebec's privacy legislation (primarily Law 25, modernizing the Act respecting the protection of personal information in the private sector) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA). This policy complies with these requirements.
1. Scope and Application
This Privacy Policy applies to all personal information we collect from or about individuals ("you" or "clients") through:
Our website
Direct communications (email, phone, text, in-person)
Booking forms, contracts, inquiries, or service delivery
Social media interactions (Instagram, etc.) where we collect data
It does not apply to personal information of our employees (governed separately) or aggregated/anonymized data that no longer identifies you.
2. What Personal Information We Collect
We collect only the personal information necessary to provide our services, fulfill bookings, ensure safety, and communicate effectively. This may include:
Contact and identification information: Full name, email address, phone number, mailing address (especially for in-home sitting or pick-up/drop-off).
Pet-related information: Pet name, breed, age, weight, gender, medical history, vaccination records, dietary needs, behavioral notes, photos/videos of your dog.
Service details: Booking dates/times, service type (boarding, daycare, walks, sitting), special instructions, payment information (processed securely via third-party providers; we do not store full card details).
Communication records: Emails, texts, notes from consultations or during service.
Website/technical data: IP address, browser type, device information, pages visited, referral sources (via cookies/analytics tools – see section 8).
Other: Emergency contacts, allergies (human or pet), preferences, feedback/testimonials (if you provide them).
We do not collect sensitive information (e.g., health data beyond pet needs, financial details beyond transaction processing) unless directly relevant and with your consent.
3. How We Collect Personal Information
We collect information:
Directly from you (when you book, inquire, fill forms, email/call us, or provide during service).
From your dog’s veterinarian or previous caregiver (with your permission).
Through third-party platforms (e.g., Fillout for booking forms, payment gateways, Instagram for public posts).
4. How We Use Your Personal Information
We use your information only for the purposes for which it was collected or as permitted by law, including:
Providing and managing dog care services (scheduling, care instructions, updates/photos during stays).
Communicating with you (confirmations, reminders, photos, invoices, follow-ups).
Processing payments and issuing receipts.
Ensuring safety and well-being of your pet (e.g., medical alerts).
Improving our services (feedback analysis, internal training – anonymized where possible).
Complying with legal obligations (e.g., tax records, incident reporting).
Marketing our services (e.g., email newsletters) only with your express consent.
5. Consent
We obtain your informed consent before collecting, using, or disclosing personal information, except where:
Consent is implied (e.g., providing contact info for booking implies consent for related use).
Required or permitted by law (e.g., emergencies, legal requirements).
You may withdraw consent at any time (subject to legal/service limitations) by contacting us (see section 11). Withdrawal may affect our ability to provide services.
6. Disclosure of Personal Information
We do not sell your personal information. We may share it only:
With service providers (e.g., payment processors, cloud storage, scheduling tools) under strict confidentiality agreements.
Veterinarians/emergency contacts (with your prior consent or in emergencies).
In emergencies involving your pet's health/safety.
To comply with law, court orders, or regulatory requests.
To protect our rights, property, or safety (or that of others).
All third parties are bound to protect your information under Quebec/Canadian law.
7. Retention of Personal Information
We retain personal information only as long as necessary:
For active clients: Duration of relationship + reasonable period after last service (usually 2–7 years for tax/legal reasons).
For inquiries/former clients: Up to 2 years unless you request deletion.
Automatically deleted or anonymized when no longer needed.
You may request deletion (subject to legal retention obligations).
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies for functionality, analytics, and performance.
Essential cookies: Required for site operation (e.g., session management).
Analytics cookies: Track usage (e.g., Google Analytics – anonymized).
You can manage preferences via our cookie banner or browser settings. For details, see our Cookie Policy (if separate) or contact us.
9. Safeguards
We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, loss, misuse, or alteration (e.g., encryption for transmissions, secure storage, access controls, staff training).
No method is 100% secure; we cannot guarantee absolute security.
10. Your Rights
Under Quebec law (and PIPEDA where applicable), you have the right to:
Access your personal information.
Correct inaccurate/incomplete data.
Withdraw consent.
Request deletion (subject to exceptions).
File a complaint with us or the Commission d'accès à l'information du Québec (CAI).
To exercise rights, contact our Privacy Officer (details below).
11. Contact Information
Rohit Kulkarni
Montreal Dog Club
Email: mtldogclub@gmail.com
We respond to requests within 30 days (or as required by law).
12. Changes to This Policy
We may update this Privacy Policy. Changes will be posted here with the updated date. Continued use of our services/website after changes constitutes acceptance.
Thank you for trusting Montreal Dog Club with your dog's care. We value your privacy and are committed to protecting it.